Philly Cookie Company

REFUND POLICY

To return an item it must be in its original packaging or (if opened) returned in a sealed plastic flip container.

We offer a 7-Day No Questions Asked Return Policy from the Shipment Received Date.

Please contact us in writing at hello@phillycookie.com before returning an item and include a tracking number.

Buyers are responsible for return shipping costs unless otherwise stated by Philly Cookie.

Please safely and securely mail to:

Philly Cookie

315 Elm Ave. Woodlynne, NJ 08107

Note that these terms apply only on our website, other terms maybe enforced at other venues including but not limited to stores, eBay, or wholesale.

To be eligible for a return, your item must be in the same condition that you received it, uneaten or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@phillycookie.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.